Privacy Policy
Last Updated: August 12, 2026
1. Introduction
Welcome to dukaOps Odahub, a merchant platform operated by Seriatech Solutions, based in Kenya.
dukaOps Odahub enables merchants and businesses to create an account, manage their online presence, receive customer orders, and provide customers with a link through which they can browse and place orders.
We respect your privacy and are committed to protecting the information you provide when using the dukaOps Odahub application.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have regarding your information.
By creating an account or using Dahab, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
When you create a merchant account on Dahab, we may collect the following information:
Business Information
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Business name
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Business phone number
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Business email address
Account Information
We may also collect information necessary to create and maintain your dukaOps Odahub account, including your login credentials and account-related information.
We only collect information that is reasonably necessary to provide and operate the dukaOps Odahub service.
3. Information We Do Not Currently Collect
At the current stage of the dukaOps Odahub application, we do not intentionally collect or require:
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Payment or banking information
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Credit or debit card information
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Precise GPS/location information
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Contacts or address-book information
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Advertising identifiers for advertising purposes
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Health information
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Sensitive personal information unrelated to the operation of the service
dukaOps Odahub currently does not display third-party advertisements.
If these features are introduced in the future, this Privacy Policy may be updated accordingly.
4. How We Use Your Information
We use the information collected for purposes including:
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Creating and managing your merchant account
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Identifying your business within the dukaOps Odahub platform
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Providing access to dukaOps Odahub’s merchant features
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Enabling your business to receive online customer orders
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Providing your business with an online ordering link
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Communicating with you about your account and the service
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Providing customer and technical support
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Maintaining and improving the dukaOps Odahub platform
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Protecting the security and integrity of the service
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Preventing misuse, fraud, or unauthorized access
We do not sell your personal information to third parties.
5. Customer Orders
dukaOps Odahub allows merchants to receive orders submitted by their customers through their online ordering link.
Information associated with customer orders may be processed as necessary to provide the ordering functionality.
Merchant information may be displayed to customers where necessary to identify the business from which they are placing an order.
6. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share or disclose information only when reasonably necessary to:
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Provide and operate dukaOps Odahub’s services
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Maintain the application’s infrastructure and technical services
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Provide customer support
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Protect the security of the platform
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Comply with applicable laws, regulations, legal processes, or lawful government requests
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Protect the rights, property, or safety of SeriaSoft, our users, or others
Where third-party service providers are used to support the operation of dukaOps Odahub, they may process information only as necessary to provide the relevant service and subject to appropriate obligations.
7. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
Data transmitted between the application and our servers is protected using appropriate security measures, including encryption in transit where applicable.
However, no electronic system or method of transmission over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your account and business information for as long as reasonably necessary to provide dukaOps Odahub’s services and maintain your account.
If you request deletion of your account, we will delete the personal information associated with your account, subject to any information that we may be legally required or legitimately permitted to retain.
Where information must be retained for legal, security, fraud prevention, dispute resolution, or regulatory purposes, we will retain only what is necessary for that purpose and for the applicable period.
9. Account and Data Deletion
You may request deletion of your dukaOps Odahub account and associated personal information.
Account deletion may be initiated:
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Through the account deletion option provided within the Dahab application; or
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Through our external account deletion webpage.
To request deletion by email, you may contact us using the privacy contact information provided below.
When an account deletion request is completed, we will delete the personal information associated with the account, except where retention is required or permitted by applicable law or necessary for legitimate security, legal, or fraud-prevention purposes.
Deleting the dukaOps Odahub application from your device does not automatically delete your dukaOps Odahub account or associated information. You must use the account deletion process described above.
10. Children’s Privacy
dukaOps Odahub is intended for adults and businesses and is not directed toward children under the age of 18.
We do not knowingly collect personal information from children under 18.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
11. Third-Party Services
dukaOps Odahub may use third-party infrastructure, hosting, analytics, authentication, or other technical services necessary to operate the application.
Where third-party services process user information, such processing is limited to the purposes necessary to provide or support the Dahab service.
If we introduce additional third-party services that materially change how personal information is collected or processed, we will update this Privacy Policy as appropriate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to dukaOps Odahub, our data practices, legal requirements, or other operational requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage users to periodically review this Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or want to request deletion of your account or personal information, please contact us at:
Developer/Company: Seriatech Solutions
Country: Kenya
Email: hello@seriasoft.com
For account deletion requests, please include sufficient information for us to identify your dukaOps Odahub account.
14. Acceptance
By creating an account or using dukaOps Odahub, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described in this Privacy Policy.